Estimate your shipping rate on the Cart Page - add items and enter your shipping info for a quick quote.

We ship to the contiguous United States (also known as the lower 48 states). We do not currently ship internationally.

US Order Shipping Pricing:
Orders $70 or less: $5 flat fee for shipping and handling.
Orders over $70: Enjoy free shipping!

How long does it take to receive my package?
We process all orders from our 8th Avenue shop during regular business hours, Monday-Friday. 

Depending on your shipping preferences at checkout, it may take 3-7 business days to be delivered to you, and we ship within 2-3 business days of your order.

When your order ships, we will send a shipping confirmation email with the tracking information.

In-Person Pickup:
You can opt to pick up your order at our 8th Avenue location in Park Slope. Just mark “Pickup in store” at checkout.

We will send you an email confirmation when your order is ready for pickup.

We understand that sometimes things don't work out! That's why we offer an exchange option or a shop credit for any items that you're not completely satisfied with within 7 days of receiving the product.

Just keep in mind that the buyer is responsible for return shipping costs and any changes in value if the item isn't returned in its original condition.

The shop credit is valid for 6 months from the date we receive the returned item and doesn't cover shipping costs.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you need to return an item, please contact us at hello@ridergifts.com to begin the process.

Damages and issues
Inspect your order upon receipt and notify us within 7 days if the item is defective or incorrect. Please inform us so we can make it right!

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom orders, seasonal items, sale items, or gift cards.

We appreciate your understanding that we are a small business, and we do have to stick to our policies. If you have any other questions or concerns, please don't hesitate to contact us.

We carry a wide variety of products and there are more options available at our two retail locations than are currently available online. If you are looking for something in particular or want more options, please contact us and we’d be happy to help you find the perfect gift.

If you buy something at one of our locations and want to coordinate for it to be shipped somewhere, we can also help you with that. Email hello@ridergifts.com to coordinate.

Gift Cards
You can purchase digital gift cards here and physical cards at both of our storefront locations.

Gift Wrapping
All of our orders are shipped with thoughtful packaging that are gift-ready. If you’d like to further wrap an item as a gift when you purchase a gift online, you can add Custom Gift Wrapping at check out.

We do offer complimentary gift wrapping in our stores when you purchase an item, using beautiful tissue paper and our high-quality RIDER gift bags. If you would like even further individualized gift wrapping done, email us to coordinate at hello@ridergifts.com.

We’d be happy to help you find the perfect gift for your team, client or special someone. Let us know your budget and what kind of gifts you’re looking for, and we’ll put together the perfect bundle for your special gifting needs. Email us at hello@ridergifts.com

We love hearing from makers and brand who are interested in selling their products with us, thank you for considering RIDER! Please fill out this form with all of your pertinent and important details, and our buying team will get back to you.

Throughout the year, we host a number of events that support makers and engage our community. If you’d like to be kept up to date about programming in our shops, follow along on Instagram and sign up for our newsletter.

Interested in submitting your workshop or event concept to us for consideration? Please fill out this form and someone will be in touch!

Where are you located?
You can visit either of our two physical locations in Park Slope, Brooklyn.

1016 8th Avenue, Brooklyn, NY 11215
347 5th Avenue, Brooklyn, NY 11215

When are you open?
Both stores are open regularly Tuesday-Friday from 12pm-6pm, Saturday from 10am-6pm, and Sunday 10am-4pm.

During the holidays (November 4th - December 23rd) we are open 7 days a week: Monday-Friday from 12-7pm, Saturday & Sunday from 10am-7pm.

On December 24th, we will be open from 12-4pm.

We will be taking a much needed break after the holidays and the stores will be closed from Dec 25th to January 5th. We will resume our regular hours on Tuesday, January 7, 2025.