We understand that sometimes things don't work out! Returns are accepted within 14 days total (inclusive of business and weekend-days) of receiving the product.

“Receiving” the product means the delivery date if the item was purchased online, or the purchase date if the item was purchased in store.

As a small business, we unfortunately cannot accept any return requests beyond this 14-day timeframe.

Seasonal, Pantry or Sale items or products otherwise marked as Final Sale within their product descriptions are not eligible for return.

To request a return, please email us at hello@ridergifts.com to begin the process of a return approval. Items are not deemed eligible for return until they are received by our staff and reviewed for quality.

Please keep in mind that the buyer is responsible for all return shipping costs. You can also return any item placed in-person or online to our 8th Avenue location within regular business hours for review.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also be asked to provide your original purchase receipt. If you received this item as a gift, please ask the giver of your item to provide you with their purchase receipt. At this time (due to software limitations), we are unfortunately unable to provide Gift Receipts.

Once the item is received and reviewed, a staff member will contact you with approval or denial of your return request. To reiterate, items must be returned in original condition and within the return timeframe outlined above.

Returns are not accepted after 14 days of receipt of your item purchased in-store, or the date of delivered shipment for online orders.

If you receive any items that were damaged in shipping, please take photos of the damaged item and all packaging materials including the box/parcel, and share the photos with us. We’ll work with you to find a proper solution / replacement right away.

Please note that once an item is approved for a return, it may take our own system a few days to process the return. Your own personal banking system may also take a few days to process the refund of the transaction. If after a few business days you still do not see your return / refund, please contact us.

Important: shipping costs included within the initial order are not subject to refund. Only the cost of the returned item - in original condition - will be refunded once a return is approved by our staff.

To request a return or send any product, order, or shipping inquiries, please email us at hello@ridergifts.com.

We carry a wide variety of products and there are more options available at our two retail locations than are currently available online. If you are looking for something in particular, please contact us and we’d be happy to help you find the perfect gift.

If you buy something in-store and you would like to have it shipped, contact us.